Microsoft Product Support (MPS) Reporting Tools

For anyone who has ever called MPS to troubleshoot an issue you will know these tools. For those that haven’t this is a must to bookmark. These tools are used by MPS to gather configuration data from a server for troubleshooting purposes. You can run the tool to gather critical data BEFORE you call MPS. Having this critical data ready will greatly help to speed things up with MPS and get your issue resolved much quicker. Though these tools are old (2004) they are still quite useful.

MPS Reporting come in a variety of flavors

(Please review the included readme file included with each reporting tool for more information on usage)

Alliance
Cluster
Active Directory (DirSvc)
Exchange
MDAC
Network
Base Setup (SetupPerf)
SQL
SUS

Overview

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. The reporting tool DOES NOT make any registry changes or modifications to the operating system. There are 8 specialty versions, one for each of the following support scenario categories: Alliance, Directory Services (not for Windows NT 4.0), Networking, Clustering, SQL, Software Update Services, MDAC and Base/Setup/Storage/Print/Performance. Each version gathers some of the same basic information but there are specific reports unique to each of the support scenario categories. Please read the readme.txt files for more details about each version.

Click here to download the MPS tools…

Microsoft Premier Services Reporting Utility

Another useful tool is the Premier Services Reporting Utility. (PFE Version) This version is newer and also supports x64 bit Windows platforms. This one is not as specialized as the tools listed above but useful to gather detailed system status and configuration information when the above tools don’t fit your needs. This utility will also gather limited information on SQL and Exchange.