ATTENTION: Exchange Server 2003 to go into extended support on 4/14/2009

April 9, 2009

in Exchange, Microsoft, News

An important event is just around the corner. Beginning on 4/14/2009 mainstream support for Exchange 2003 ends.

From the MS Exchange team:

Just a last reminder – Exchange Server 2003 goes into Extended Support on 4/14/2009. Details on our lifecycle policy for Exchange 2003 can be found at http://support.microsoft.com/lifecycle/?p1=1773.

What does this mean for our customers?

The major differences between the Mainstream Support phase and the Extended Support phase are the following:

  • No-charge Problem Resolution Support is not available
  • We no longer accept product design change requests (CDCRs) or provide new feature functionality
  • We no longer provide new non-security hotfixes without enrollment in Extended Hotfix Support
  • For Exchange SE to ship a hotfix for a problem that a customer is having with Exchange 2003, we need to have the request in-hand on 4/14/2009. Anything that is submitted after this date must be for a customer with an Extended Hotfix Support Agreement in place.
  • Customers have 90 days after 4/14/2009 to purchase an Extended Hotfix Support Agreement
  • One exception – customers who have Software Assurance can opt in for the Extended Hotfix Support Agreement at any time

One of the important things to note is that Extended Support is still a publicly supported phase and no separate agreement is needed to obtain support. As long as customers are opening paid incidents, they will still be able to receive support. In fact, many Premier and Pro customers who already open paid cases with Microsoft will notice little difference in the support that is provided in this phase. They will continue to be able to open paid cases, receive security updates, obtain support assistance from their TAM, etc… In reality, few customers need Extended Hotfix Support unless they have a history of requesting or requiring non-security hotfixes.

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