A very interesting paper was just published by Forrester Consulting on the TEI of MS UC.
“In July 2007, Microsoft Corporation commissioned Forrester Consulting to examine the Total Economic Impact (TEI) and potential return on investment (ROI) that enterprises may realize by deploying UC products and services (UC products). To understand the financial impact of Microsoft’s UC products, Forrester conducted in-depth interviews with 15 Microsoft customers and
compiled their results into a composite case study of a 4,000-person digital marketing services company.
In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings by deploying Microsoft UC products.”