An important event is just around the corner. Beginning on 4/14/2009 mainstream support for Exchange 2003 ends.

From the MS Exchange team:

Just a last reminder – Exchange Server 2003 goes into Extended Support on 4/14/2009. Details on our lifecycle policy for Exchange 2003 can be found at

What does this mean for our customers?

The major differences between the Mainstream Support phase and the Extended Support phase are the following:

  • No-charge Problem Resolution Support is not available
  • We no longer accept product design change requests (CDCRs) or provide new feature functionality
  • We no longer provide new non-security hotfixes without enrollment in Extended Hotfix Support
  • For Exchange SE to ship a hotfix for a problem that a customer is having with Exchange 2003, we need to have the request in-hand on 4/14/2009. Anything that is submitted after this date must be for a customer with an Extended Hotfix Support Agreement in place.
  • Customers have 90 days after 4/14/2009 to purchase an Extended Hotfix Support Agreement
  • One exception – customers who have Software Assurance can opt in for the Extended Hotfix Support Agreement at any time

One of the important things to note is that Extended Support is still a publicly supported phase and no separate agreement is needed to obtain support. As long as customers are opening paid incidents, they will still be able to receive support. In fact, many Premier and Pro customers who already open paid cases with Microsoft will notice little difference in the support that is provided in this phase. They will continue to be able to open paid cases, receive security updates, obtain support assistance from their TAM, etc… In reality, few customers need Extended Hotfix Support unless they have a history of requesting or requiring non-security hotfixes.

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The latest copy of the standalone Exchange 2007 SP1 help file for April 2009.


The Exchange Server 2007 SP1 Help can help you in the day-to-day administration of Exchange. Use this information to guide you through Exchange Server 2007 SP1 features, tasks, and administration procedures.

Click here to download…

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At 2.2GB this download is packed full of useful information for your IT organization looking too (or has already) deploy Microsoft’s Office Communication Server 2007 R2.


The Unified Communications Adoption and Training Kit for 2007 R2 provides guidance and resources for IT Pros, HelpDesk, and Trainers to speed adoption and usage of Unified Communications technologies in the enterprise.

The kit includes:

  • Planning Checklists
  • Awareness materials
    • Poster
    • Door Hangers
    • E-mail samples
    • User Education Materials (suck as Quick Reference Cards, Flash Cards, and links to Web-based Training)

Click here to download…

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Hot off the press! Now available via the Microsoft Downloads site, Exchange 2007 Service Pack 1 Update Rollup 7 has been released and is jam packed with over 40 updates.

Direct from the MS Exchange Team, here are the highlights:

  1. First off, we fixed the SCR issue which have caused everyone some pain and which did not get completed in time to be included in the last update roll-up.

    KB 961281 Update Roll-up 5 for Exchange Server 2007 Service Pack 1 introduced an issue where you receive an error when attempting to enable SCR on a storage group if the environment has a parent domain -> child domain active directory structure. Tim has blogged about this over here. This is now fixed. Additionally, there are also 2 other SCR related issues which we have been addressed in this roll-up and have been asked for by many customers.

    KB 957834 Network shares are deleted and created intermittently by the replication service on an Exchange SCC cluster when SCR is enabled on the Exchange server

  2. KB 958331 Restore-StorageGroupCopy command may fail in an Exchange Server 2007 SCR environment.

  3. We have also fixed two issues which caused intermittent crashes in the IMAP4 service and resulted in event 4999 being logged in the event logs. The following KBs have more information on the scenarios which are fixed: KB 957504 and KB 960292.

Read the entire post here…

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